Client Satisfaction Survey

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Client Services

I have a good relationship with my Caliber Account team
Not Relevant
Strongly Agree

My Caliber Account team responds to my requests promptly
Not Relevant
Strongly Agree

Overall, I am very satisfied with my Account Manager’s performance
Not Relevant
Strongly Agree

Strategy

The Caliber team help shape my digital marketing strategy
Not Relevant
Strongly Agree

Creative

The Caliber team provide me with relevant creative ideas
Not Relevant
Strongly Agree

I like the look and feel of the content Caliber produce
Not Relevant
Strongly Agree

Expertise

I think my Caliber account team are knowledgeable in their field
Not Relevant
Strongly Agree

Insight

The Caliber team offer me valuable insight that helps me take decisions
Not Relevant
Strongly Agree

Finance

My invoices are correct and accurate every month
Not Relevant
Strongly Agree

The Caliber finance team deliver invoices and respond to me promptly
Not Relevant
Strongly Agree

General

Overall, I am very satisfied with the services Caliber have supplied
Not Relevant
Strongly Agree

I would be happy to continue the working relationship with Caliber into the future
Not Relevant
Strongly Agree

Areas for Improvement

If there was one thing we you would like to see improved at Caliber what would it be?

Things we’ve done well

Is there an example of your account team going above and beyond for you?

Would you recommend Caliber to others?

I would happily recommend Caliber’s services to others
Not Relevant
Strongly Agree

I would be willing to place a public recommendation on the Recommended Agencies Register




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